Our Privacy Policy - FloppyHost

Privacy Policy
Effective Date: [last edited: 24 of August, 2025]

FloppyHost (“we,” “our,” “us”) is a brand operated by ATLADICA LLC, a U.S. company registered in New Mexico. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our services, and the rights you have under applicable laws, including the EU General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA/CPRA).

1. Information We Collect

When you create an account, make a purchase, or interact with our services, we may collect the following information:

Name, username, and contact details (email, phone number, address, country, company name if provided).
Billing details processed via our payment partners (Stripe, PayPal).
Account activity, such as login IP addresses, support requests, and server usage information.
Technical data (cookies, browser type, device identifiers, analytics if enabled).

We do not intentionally collect sensitive categories of data (e.g., health, political opinions).

2. How We Use Your Information

We use your information to:

Provide and manage your hosting services.
Process payments through Stripe and PayPal.
Communicate about your account, invoices, or support requests.
Detect, prevent, and respond to fraud, abuse, or security incidents.
Comply with legal, accounting, and tax obligations.

We do not sell your personal information.

3. Legal Basis (GDPR)

Our processing is based on:

Contract – to deliver the services you purchase.
Legal obligations – tax, fraud prevention, regulatory compliance.
Legitimate interests – service improvement, security.
Consent – for optional analytics or marketing communications.

4. Sharing and Disclosure

We only share your data with:

Payment processors: Stripe and PayPal.
Infrastructure providers: our hosting servers and data centers.
Legal authorities if required by law.

We do not share your data with advertisers or unrelated third parties.

5. Data Retention

We keep your personal data only as long as necessary for the purposes described above.

Account, billing, and support data are deleted within 30 days after their purpose ends (e.g., account closure, contract termination).
Certain invoices and financial records may be kept longer if required by tax laws.

6. International Transfers

Your data may be processed in the United States and the European Union (Germany and other EU-based data centers). When data is transferred outside the EU/EEA, we rely on appropriate safeguards such as Standard Contractual Clauses (SCCs) approved by the European Commission.

7. Children’s Privacy

Our services are not directed at children under 16. We do not knowingly collect information from anyone under this age. If you believe we have collected data about a child, please contact us immediately and we will delete it.

8. Your Rights

EU/EEA Users (GDPR):

Right to access, correct, delete your data.
Right to restrict or object to processing.
Right to data portability.
Right to lodge a complaint with your data protection authority.

California Users (CCPA/CPRA):

Right to know what personal information we collect and how we use it.
Right to request deletion of personal information.
Right to opt out of the sale of personal information (we do not sell).
Right to non-discrimination for exercising these rights.

To exercise your rights, contact us at support@floppyhost.com.

9. Security

We implement technical and organizational measures to protect your personal data, including encryption, access controls, and secure infrastructure. However, no method of transmission or storage is 100% secure.

10. Cookies and Tracking

We may use essential cookies for login sessions and service functionality. Optional analytics cookies (if enabled) will be subject to your consent. You can control cookies through your browser settings.

11. Contact Us

For any questions or data rights requests:

ATLADICA LLC (FloppyHost)
1209 MOUNTAIN ROAD PL NE STE R
ALBUQUERQUE, NM, 87110, USA
Email: support@floppyhost.com